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Refund policy
Return Policy for Highpoint Yoga
Effective Date: August 5, 2024
At Highpoint Yoga, we strive to provide the best quality yoga essentials and related products to enhance your practice and well-being. We understand that sometimes things don’t go as planned, and we are here to help.
Return Policy
Eligibility for Returns We only accept returns under the following conditions:
- Broken or Damaged Products: If you receive a product that is broken or damaged, please contact us within 7 days of delivery.
- Non-Arrival of Products: If your order does not arrive within the estimated delivery time, please notify us so we can investigate and resolve the issue.
Process for Returns
- Contact Us: Email us at admin@highpointyoga.com with your order number, a description of the issue, and any relevant photos (if the product is damaged).
- Review: Our team will review your request and, if necessary, provide instructions for returning the product or further steps to resolve the issue.
- Resolution: Upon approval, we will offer a replacement or a full refund, depending on your preference and product availability.
Non-Returnable Items Please note that we do not accept returns for any reasons other than the ones stated above. We recommend reviewing product descriptions and images carefully before making a purchase to ensure it meets your needs.
Contact Information For any questions or concerns regarding our return policy, please contact us at:
Email: admin@highpointyoga.com
Thank you for choosing Highpoint Yoga. We appreciate your understanding and support.
Namaste, The Highpoint Yoga Team
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